The rules this site runs on.
Every listing is rated on the same criteria, whether it is a local plumber, a free Discord server or a $500 a month mastermind.
Paid plans pay us to send review requests, and one of them adds a website. No plan can change a score or hide a review, and the ranking logic takes no input from billing.
Some tools ask a customer to rate you one to five, then send the high scores to Google and everyone else to a private form. Google prohibits it in one line: businesses may not discourage or prohibit negative reviews or selectively solicit positive ones, and profiles get removed for it.
Setting invitations to go out only at a stage of the job that happy customers reach counts as gating too.
We read every review before it publishes and check whether it is real.
A review is rejected when it is spam, when the account is fake or when a competitor wrote it. It is also rejected when it describes the wrong business, carries a threat or a slur, or reads as paid for.
A low rating is not a reason to reject a review. Nobody at ProveWorth edits the words or adjusts a score, and every approved review counts toward the average.
Offering anything in exchange for a review is not allowed on ProveWorth.
Google prohibits incentives for reviews outright, and the FTC rule prohibits compensation conditioned on a review expressing a particular sentiment. Our templates will not let a business write the offer, and a review that mentions one gets rejected.
Reviewers can show us something that proves they were there, like a photo of the invoice or the work, or a member profile. That proof is what puts a Verified badge on the review.
A review without proof still publishes and still counts toward the rating, and the card says so.
Add your Google review link at setup and it goes out next to your ProveWorth page in each request.
Google reviews are never published on a ProveWorth page and never counted into a ProveWorth rating. The number at the top of a page is built from ProveWorth reviews only.
A listing exists when a verified reviewer writes about a business, or when an owner adds it. We do not generate pages from bought data.
An unclaimed listing is labelled as unclaimed and carries no rating unless real reviews exist. Every unclaimed page has a visible path to claim it or ask for a correction.
Tell us about a factual error or a business that has closed, and we will fix or remove the page.
A listing with genuine reviews stays up even when its subject asks it to come down, because the reviews belong to the people who wrote them. A reviewer can always delete their own review.
Some outbound links to community platforms carry a referral code, and we may earn a commission when somebody joins through one.
Referral income has no bearing on which listings appear or how they are rated. Business plans are paid directly to us and change none of the above.
If a review on this site is false, if a rating looks wrong, or if a policy here is not being followed, tell us at proveworth.com/contact. We read every message.
Nothing sends before 9am or after 7pm where the recipient is. We work the hour out from the area code on the phone number, and fall back to the timezone on your listing. The law allows 8am to 9pm and we send inside a narrower window than that.
One request and one reminder by default. You can set up to three reminders, which is four messages at most, three days apart.
A click or a reply ends the sequence that day, whether or not a review got written.
If somebody did not answer, we leave them alone for thirty days, even if you serve them four more times.
Once somebody reviews you, they come off your list for good.
A stop lasts permanently across every business on ProveWorth.
The agreement is between a business and its customer. The business collects it, and the business keeps whatever the customer signed or ticked.
What we hold is the business's written confirmation that the customer agreed. We store that wording word for word, who accepted it, when, and the address it came from where we have one. A business that connects its own tools accepts the wording once, and every request arriving through those tools carries it.
A recipient ends it by replying stop, quit, end, cancel, unsubscribe, opt out, revoke, or anything else that plainly means the same. A stop lasts permanently across every business on ProveWorth.
Reply with stop, quit, end, cancel, unsubscribe, opt out, revoke, or anything else that plainly means the same thing. There is no special word to guess.
Email carries a one-click unsubscribe in every message.
Either one takes effect across every business on ProveWorth. The rule gives us ten business days and it normally takes seconds.
A review request has a destination field, and the only values it accepts are "your ProveWorth page" and "both". A Google-only send has no value to write to. The constraint is in the database, so nobody can turn it on from a dashboard later.
We do not sell your data or share it with third parties. Your reviews are tied to your account so we can verify they are real, and you control what appears on your public profile.
To delete your account, sign in and open the Account tab in your dashboard. The button is at the bottom.
One click starts it. Your profile and personal details are permanently deleted and your reviews are hidden from public pages. Any listing you solely owned is archived with its reviews still visible.
We keep your email, the deletion timestamp and your review count for 90 days for audit, and then those go too. Sign up again with the same email whenever you like.